How did you know these were the right changes to make?
Katie: As mentioned in the last answer, by listening to and observing issues people are facing. It gives us a good understanding of the requirements that are needed to create boards that act and perform in a way specific to that type of paddling. Creating changes that meet the requirements and solve issues people are having, gives us a good idea that these are the changes that are needed.
For example, the slightly longer length of the 10'2" Ride adds more volume to the board, which means it covers a larger number of people that can use this board, making it more of an all-round board. This adds value to a family: it means to crosses over to more members of the family. Also, it helps with SUP schools that use our boards – working for more people who come to try paddleboarding.
Another example is the 9'6" Wild. As mentioned, we spoke to lots of people to make this board work for the conditions. We have a couple of people here at HQ that are white-water paddlers, and they have connections of people in the community, which really helps when testing. The shorter length of board allows the user to be more agile in flowing water and rapids, where a quick responding board is important. The more pronounced nose rocker is because this board will hit water at different angles to other boards in the range. Helping in drops and navigating through different parts of the river. The raised areas of the deckpad help the user know where they are on the board and put their feet where they need to be. These are just a couple of points, but these things enhance the user’s experience, whether it’s making it easier to paddle / navigate the board or their general interaction with the board itself.
This is the same with all of the boards, whether it is making a board go faster, be lighter, be more durable or paddle straighter (this isn’t needed for the Wild, it needs to be agile and hence has smaller fins. This is an example of listening to our customers and identifying what is needed or what is important for that specific user or board owner.) And knowing our customer base and how people are using the boards, creates the requirements we need for boards. Also our bags, paddles and pumps too, leading to an enhanced user experience or added value.