Collection & Redelivery Fee

For any orders over £50 in value, you'll receive free next-working-day delivery. 

If you place your order before 2pm Monday–Thursday, you can expect to receive your parcel the next day (excluding remote areas). Orders placed before 2 p.m. Friday will be delivered on Monday. Orders placed after 2pm on a Friday or over the weekend will be dispatched on Monday and delivered on Tuesday (assuming no bank holidays or remote areas).

Click here for full delivery information

Orders placed between 1st November and 31st December qualify for extended returns until the 31st January 2024. 

Returns are free if the order total is over £75.

Exchanges can be processed through our returns portal with the exchanged product shipped when the original item is received back to us. 

Equipment should be new and unused, with all original packaging and/or labelling still attached to the product. Items that don't have the label attached will incur a 10% reconditioning charge, which we will notify you of after inspection of your return. If we do not hear back from you within 4 days of contact, we will return the items to you. 

All items are inspected before a refund is processed. Items deemed to be in poor condition will be returned to you. If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.

IT'S OFFICIAL, WE'RE NOW A CERTIFIED B CORP

Since day one, we’ve been committed to Taking Steps to be more responsible in everything we do, from product to people. As we enter our 15th year as a brand, we’re proud to have taken the next big step on that journey and become a certified B Corp.

Find out more

Tis the season of goodwill and to celebrate we’re giving away a FREE Microfibre Towel worth £24.95 with every order over £100.

Compact, lightweight and super absorbent, it's a small towel that packs real punch! Perfect for when space is tight and you need to dry quickly. 

To claim our festive freebie, just add over £100 worth of Red products to your basket we’ll automatically add the towel for FREE to your order.

For full term's and conditions click HERE