We hope that you love your Red purchase(s). However, if you wish to return an item, you may do so within 30 days of delivery provided it meets the conditions outlined below. 

All returns must be processed through our Returns Portal and will be subject to a £4.95 return handling fee, which will be deducted from your refund. 

Please read the following instructions on how to make a return and view our full returns conditions HERE before submitting a return.  

1. Open the Returns Portal
2. Enter your Order Number from your order confirmation email. 
3. Select the item(s) you would like to return. 
4. Choose whether you would like a Refund, Exchange or Store Credit. 
5. Drop the parcel at your nearest drop-off location shown in the portal. 

Once your return has been received and inspected, we will process your refund, exchange or store credit. 

If you do not receive confirmation within the expected timeframe, please contact us at team@red-equipment.co.uk.  

We use a 48 hour returns service which means we expect your item(s) back to us after two working days. During busy times please allow up to 4 working days. Once your item(s) have been processed, please allow 3-5 working days for refunds to arrive back in your account or payment system. If you do not receive confirmation within the expected timeframe, please contact us at team@red-equipment.co.uk. 

You will receive 5 points for every £1 you spend with us. You can also earn points from completeing a variety of activities such as creating an account, signing up to our newsletter, leaving us review and many more. There will also be days throughout the year where you can earn double points!

Your points will be pending for the returns window of the order, 30 days. Once the return window has closed, your points will be released into your account. This stops ordering just to earn points and returning the items. If you have any questions or queries around this, please contactteam@red-equipment.co.ukquoting "loyalty" in the subject.

What the promotion entails - A free burgundy beanie worth £24.95 when you spend £100 on red-equipment.co.uk

The claimant needs to add £100 worth of items to their order for the product to be automatically added to their basket and the discount applied.

1. Subject to change at any time.
2. Subject to stock availability.
3. Offer available online via https://red-equipment.co.uk/
4. Gift cards do not count as a product which can be used to reach the total.
5. If for any reason you return any items from your order, causing the total to fall below £100, you must also return the free gift. If the item is not returned, we will deduct £24.95 from your refund.
6. Only one free gift will be included in each order.
7. If you use a discount code which then takes your total order under the £100 threshold then you will no longer qualify for the free gift with purchase.
8. This is a free gift and therefore does not carry any warranty or monetary value. They also cannot be returned for a refund or exchange.
9. It is your responisibity to add the free item to your basket. If you fail to add the free item to your order then we are unable to send this at a later date unless you are willing to pay the additional £4.95 in shipping costs.

Promoter: Red Paddle Co Ltd, Unit 12, Halwell Business Park, Totnes, Devon. TQ9 7LQ